You can normally expect your fitting cap and hair sample to be sent to you approximately two weeks after the plaster cast and order details have arrived in New Zealand. Usually international airmail and courier delivery take about a week. There may be delays from time to time due to a shortage of long hair (over 30 centimetres / 12 inches) in some colours. Following your approval of the fitting cap and hair sample, manufacture usually takes about 8 to 10 weeks.
This means the cap isn't positioned correctly. If there's a 'bubble' on top and a gap along the nape edge, the hairpiece is too far forward. A 'bubble' at the crown usually indicates the prosthesis is too far back on the head. You'll feel even contact against your scalp when it's right. Feel free to follow our recommended steps for a correct fitting.
If you haven't been to a hair stylist in a while, the usual tip is between 15 and 20% depending on how much you like what he/she did for you. Most stylists only get a percentage of what you pay them and the salon gets the rest. This percentage differs from salon to salon. At Guys and Gals in Keene, the stylists only get 50% of what you are paying. You can expect your cut to cost about $120 for the first hour and a half. Plan on extra for chemical services like perms and highlights which take up a lot of the stylist's time. Remember that you don't have to get your hair cut every 6 weeks! If you get it done right the first time, you will only need a 'trim' when you get a repair done or if you decide to change your style.
Freedom Hair of New Zealand (trademark) offers a one year warranty against defects in manufacturer's workmanship. This warranty begins on the date the piece is shipped from New Zealand. This warranty does not cover hair breakage due to 'mechanical breakage' which is avoidable.
When you purchase a Freedom Hair vacuum-fitted prosthesis from Fuller Hair Inc. the customary down payment is half of the total cost. The balance is due before the piece is delivered to the client. Cancellations are allowed only BEFORE the fit cap and/or hair sample is approved. Cancellations before this incur a $500 cancellation fee. NO CANCELLATIONS are allowed after approval of fit cap and hair sample. This is a totally custom-made product and will never be usable by anyone other than the person it was originally made for.